Shipping & Return

Thank you for choosing to shop at ChronoStorms. We strive to provide you with high-quality vintage watches and excellent customer service. This Shipping and Return Policy outlines our procedures for shipping orders and explains our return process.

Shipping:

  1. Order Processing: 1.1 Once your order is placed, we will process it within 30 days. 1.2 We will make every effort to ship your order as quickly as possible. However, please note that vintage watches require careful inspection and preparation before shipment to ensure their quality and authenticity. We ensure insured shipping worldwide. 

  2. Shipping Methods: 2.1 We offer various shipping methods depending on your location and the value of your order. 2.2 During the checkout process, you will have the opportunity to select your preferred shipping method and view the associated costs.

  3. Shipping Timeframes: 3.1 The estimated delivery time will depend on the shipping method selected and your location. 3.2 Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

Returns:

  1. Return Eligibility: 1.1 We accept returns within 10 days from the date of delivery. 1.2 To be eligible for a return, the vintage watch must be in its original condition, with all original packaging, tags, and accessories included.

  2. Return Process: 2.1 If you would like to return a vintage watch, please contact our customer support team within 10 days of receiving your order. 2.2 Our customer support team will provide you with instructions on how to return the item. Please follow the provided instructions carefully to ensure a smooth return process.

  3. Return Shipping Costs: 3.1 If the return is due to our error or a defective product, we will cover the return shipping costs. 3.2 If the return is for any other reason, including a change of mind, the customer will be responsible for the return shipping costs.

  4. Refund Process: 4.1 Once the returned vintage watch is received and inspected, we will notify you of the status of your refund. 4.2 If the return is approved, a refund will be issued to your original payment method within [insert number of business days]. 4.3 Please note that the refund amount may be subject to deductions for any original shipping costs or return shipping costs incurred.

  5. Non-Returnable Items: 5.1 For hygiene and safety reasons, watch straps, bracelets, and accessories such as batteries are non-returnable unless they are defective or damaged upon receipt.

  6. Exchanges: 6.1 We do not offer direct exchanges. If you would like to exchange a vintage watch, please follow the return process outlined above and place a new order for the desired item.

Sourcing or questions?